The headsets used in call centers must be chosen with extreme caution. Employees must wear them for long periods of time, day after day, in order to answer calls. Furthermore, with a large number of individuals working in the same space, noise cancellation is a must-have function.
Similarly, what one call center agent prefers may not be suitable for others. To be efficient at work, each call center employee has their own level of comfort and expectations. Headsets for contact centers should have all the bells and whistles, whether it’s a padded headband and wireless connectivity or a clearer microphone for HD speech clarity.
Jabra Evolve 65 UC Stereo Wireless Bluetooth Headset
- Hands-free wireless connection with 100 foot range from PC/Tablet/smartphone and 14 hours of talk time. The stand by time is up to 15 days
- Passive noise cancellation to eliminate background noise and provide amazing sound on both ends of the call. Paired devices: Up to 8 trusted devices,...
- Integrated busy light automatically turns on during a call to let others know you are busy; AC power supply: USB power supply by PC with USB...
The Jabra Evolve 65 UC wireless headset is ideal for call center operators who want to move around while taking calls from clients. This wireless type allows you to stand and stroll up to 100 feet away from the device with which it is paired. To begin, we tried pairing the popular headset with a variety of devices and were pleased to discover that it works with Android, iOS/Mac, and Windows devices.
Second, for listening and speaking, reflexive noise cancellation does a good job of eliminating undesired background noise. We hoped, however, that the unmuting would take less time.
To summarize, the Jabra Evolve 65 UC Stereo Cordless Bluetooth Headset is compatible with a wide range of devices and is suitable for call center agents seeking a wireless experience. It works as both a wired and a wireless headset. We had no problems with the headset’s battery life. The sound quality of both the call and the music is excellent. For noisy environments, the noise-isolating ear pads are appropriate. This headset is comfortable to wear for long periods of time; however, during the summer, you may notice some ear heating. It has controls for answering calls and changing the volume that are easy to use.
Plantronics Voyager Focus UC with Charge Stand
- Connects To: For a professional needing to connect to a PC/Mac using USB-A and/or mobile phone. Compatible with Microsoft Teams and other leading...
- Ideal For: Professionals working in a distracting environment at home or in the office.
- Audio Performance: Active Noise Canceling (ANC) allows you to focus on your caller and not your background noise. Three noise canceling microphones...
The Plantronics Voyager Focus UC B825 Headset is the best call center headset on the market. The call quality is fantastic, as is the microphone. The best thing is that, thanks to sophisticated sensor technology, the headsets will remind you to switch off the mute if you forget and start talking. To begin with, the controls are simple to operate. The battery life is adequate, which is beneficial for call center employees.
Second, the noise cancellation is effective and subtle. It’s not so much that you won’t feel suffocated as it is that you won’t feel suffocated over time. The noise cancellation isn’t as good as it is with noise canceling headphones.
Finally, the Plantronics Voyager Focus UC B825 Headset is well-made and comfortable to wear for long periods of time. When you’re wearing glasses, it’s even comfier. However, once you receive your headset, make sure the firmware is up to current. The USB components and headset’s firmware have been updated to improve performance and sound quality. The sound quality of the microphone is outstanding. The mute button is conveniently located and easy to operate.
Jabra 2400 II USB DUO CC Wired Call Center Headset
- World class sound, with breath-resistant microphone, ultra noise cancellation that eliminates background noise, and HD voice and HiFi sound deliver...
- Best-in-class, durable build, with reinforced cord and larger ear cushions for passive noise protection
- Programmable buttons enable applications such as Push-to-Talk
The Jabra Biz 2400 II is a lightweight headset with a flexible spin boom mic that rotates 360 degrees. It’s compatible with most phone systems and features huge cushions for added comfort. Its noise-cancelling microphone is breath-resistant and suppresses background noise while providing crystal clear audio to the caller.
While it is a corded headset, many people may prefer it because the sturdy, reinforced wire is unlikely to break. Although a wired option isn’t ideal for every contact center, when it comes to voice clarity, this is one of the best headsets available.
A breath-resistant microphone with ultra noise cancellation technology is included in the Biz 2400 II, which helps to eliminate background noise. Thanks to HD voice and HiFi sound, you can be confident that the sound quality will be excellent. The Jabra Biz 2400 II is the way to go if you have a larger budget and want to acquire the best wired, mono call center headset.
Sennheiser CC 550 IP
- Active Guard safeguards the user from the effects of an acoustic burst
- Easy disconnect
- Ultra noise-cancelling microphone
The Sennheiser CC 550 IP has been around for a long time in the call center headset market. Unlike other devices, it has held up well over time and is back on our list. Users can concentrate with these Sennheiser series headphones, which have a USB connection and background noise cancellation. Audio interference is eliminated thanks to the noise reduction feature.
With its ActiveGard® technology, this is the only call center headset on this list that protects against acoustic shock. The extra-large earpads and padding on the headband will keep users comfortable during the entire workday.
First and foremost, quality. It’s a well-built item. They’re well-made and packed with leather, so they’ll fit your head properly while giving the most comfortable wear possible. A 300-degree adjustable super noise-canceling microphone is also included. This device, like the Sennheiser model previously stated, includes HD Voice Clarity, which ensures that the quality of the call you provide is impeccable.
Finally, Sennheiser ensures that you have a stress-free experience with the CC 550 by providing a two-year warranty. All of this combines to make this model one of the best call center headphones available.
Koss CS100 Speech Recognition Computer Headset
- Cancel Everything - Be heard clearly at home or in the office with the noise-cancelling electret microphone
- Simple Connection - The standard 3.5mm (TRRS) plug connects to virtually any modern computer, desk phone or tablet
- Dynamic element delivers high sensitivity and reduced distortion for premium sound at all volume levels
The Koss name is synonymous with high-end headphones. The high-quality headset will be appreciated by call center personnel. The CS100 USB, like other high-end manufacturers, includes a noise-canceling microphone. The headset, on the other hand, has a high noise sensitivity and low sound distortion, which is comparable to sound distortion products found on other models.
The ear pads of Koss headsets rotate approximately 30 degrees to make them more comfortable for long-term use. The rotating ear pads provide a more secure fit for agents. If there is a flaw with this headset, it is that it lacks inclination controls. A lifetime warranty is included with the Koss headset. The CS100 is backed by the Koss name and reputation. This is one of the most trustworthy headsets on the market.
This is a low-cost entry-level headset with soft ear cushions that rotate slightly to allow the user customize the fit to their liking. The Koss CS100, like the other goods on this list, has noise-canceling technology and great audio quality. Koss, on the other hand, stands out from the competition with its lifetime warranty.
Plantronics Savi 8200 Series Wireless Dect Headset System
- Multi-device connectivity switches seamlessly between 3 devices
- Enterprise-grade DECT audio offers wireless freedom
- Close conversation limiting ensures greater call privacy
One of the newest headsets on the market is the Plantronics Savi 8220 Wireless headset. It features a number of excellent possibilities. This headset can connect to three devices at the same time. It can be used with a desk phone, a computer through USB, or a smartphone via Bluetooth. With nearly 500 feet of line of sight, you’ll have some of the greatest wireless range on the market. The active noise cancellation in the earbuds is another fantastic feature of this headset. If you’re in a noisy environment, it will block out the sounds. It includes an excellent noise canceling microphone in addition to blocking out sounds for the user. A one-year manufacturer’s guarantee is included.