Call center headsets are essential tools for businesses and customer service professionals who rely on clear communication to provide excellent customer support. These headsets are specially designed to enhance call quality, improve comfort during long hours of use, and increase overall productivity. Whether you’re managing a call center or working as a customer service representative, choosing the best call center headset is crucial for maintaining high-quality service and ensuring the comfort and well-being of your staff.
In this article, we will explore the world of call center headsets, discussing the key features to consider when making a selection, the top brands and models available, and the factors that make a headset stand out in terms of performance and user satisfaction. Whether you’re in the market for a wired or wireless option, one with noise-canceling capabilities, or a lightweight design for extended wear, this guide will help you make an informed decision to find the best call center headset to meet your specific needs.
Table of Contents
Jabra Evolve 65 UC Stereo Wireless Bluetooth Headset
- Hands-free wireless connection with 100 foot range from...
- Paired devices: Up to 8 trusted devices, 2 active stand-by Bluetooth...
- Integrated busy light automatically turns on during a call to let others...
The Jabra Evolve 65 UC wireless headset is ideal for call center operators who want to move around while taking calls from clients. This wireless type allows you to stand and stroll up to 100 feet away from the device with which it is paired. To begin, we tried pairing the popular headset with a variety of devices and were pleased to discover that it works with Android, iOS/Mac, and Windows devices.
To summarize, the Jabra Evolve 65 UC Stereo Cordless Bluetooth Headset is compatible with a wide range of devices and is suitable for call center agents seeking a wireless experience. It works as both a wired and a wireless headset. We had no problems with the headset’s battery life. The sound quality of both the call and the music is excellent. For noisy environments, the noise-isolating ear pads are appropriate. This headset is comfortable to wear for long periods of time; however, during the summer, you may notice some ear heating. It has controls for answering calls and changing the volume that are easy to use. This is the Best Call Center Headset in 2023.
Plantronics Voyager Focus UC with Charge Stand
- Connects To: For a professional needing to connect to a PC/Mac using USB-A...
- Ideal For: Professionals working in a distracting environment at home or in...
- Audio Performance: Active Noise Canceling (ANC) allows you to focus on your...
The Plantronics Voyager Focus UC B825 Headset is the best call center headset on the market. The call quality is fantastic, as is the microphone. The best thing is that, thanks to sophisticated sensor technology, the headsets will remind you to switch off the mute if you forget and start talking. To begin with, the controls are simple to operate. The battery life is adequate, which is beneficial for call center employees.
Second, the noise cancellation is effective and subtle. It’s not so much that you won’t feel suffocated as it is that you won’t feel suffocated over time. The noise cancellation isn’t as good as it is with noise canceling headphones.
Finally, the Plantronics Voyager Focus UC B825 Headset is well-made and comfortable to wear for long periods of time. When you’re wearing glasses, it’s even comfier. However, once you receive your headset, make sure the firmware is up to current. The USB components and headset’s firmware have been updated to improve performance and sound quality. The sound quality of the microphone is outstanding. The mute button is conveniently located and easy to operate. This is the Best Call Center Headsets in 2023.
Jabra 2400 II USB DUO CC Wired Call Center Headset
- World class sound, with breath-resistant microphone, ultra noise...
- Best-in-class, durable build, with reinforced cord and larger ear cushions...
- Programmable buttons enable applications such as Push-to-Talk
The Jabra Biz 2400 II is a lightweight headset with a flexible spin boom mic that rotates 360 degrees. It’s compatible with most phone systems and features huge cushions for added comfort. Its noise-cancelling microphone is breath-resistant and suppresses background noise while providing crystal clear audio to the caller.
While it is a corded headset, many people may prefer it because the sturdy, reinforced wire is unlikely to break. Although a wired option isn’t ideal for every contact center, when it comes to voice clarity, this is one of the best headsets available.
A breath-resistant microphone with ultra noise cancellation technology is included in the Biz 2400 II, which helps to eliminate background noise. Thanks to HD voice and HiFi sound, you can be confident that the sound quality will be excellent. The Jabra Biz 2400 II is the way to go if you have a larger budget and want to acquire the best wired, mono call center headset.
Sennheiser CC 550 IP
- Active Guard safeguards the user from the effects of an acoustic burst
- Easy disconnect
- Ultra noise-cancelling microphone
The Sennheiser CC 550 IP has been around for a long time in the call center headset market. Unlike other devices, it has held up well over time and is back on our list. Users can concentrate with these Sennheiser series headphones, which have a USB connection and background noise cancellation. Audio interference is eliminated thanks to the noise reduction feature.
With its ActiveGard® technology, this is the only call center headset on this list that protects against acoustic shock. The extra-large earpads and padding on the headband will keep users comfortable during the entire workday.
First and foremost, quality. It’s a well-built item. They’re well-made and packed with leather, so they’ll fit your head properly while giving the most comfortable wear possible. A 300-degree adjustable super noise-canceling microphone is also included. This device, like the Sennheiser model previously stated, includes HD Voice Clarity, which ensures that the quality of the call you provide is impeccable.
Finally, Sennheiser ensures that you have a stress-free experience with the CC 550 by providing a two-year warranty. All of this combines to make this model one of the best call center headset 2023.
Koss CS100 Speech Recognition Computer Headset
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The Koss headphones. The high-quality headset will be appreciated by call center personnel. The CS100 USB, like other high-end manufacturers, includes a noise-canceling microphone. The headset, on the other hand, has a high noise sensitivity and low sound distortion, which is comparable to sound distortion products found on other models.
The ear pads of Koss headsets rotate approximately 30 degrees to make them more comfortable for long-term use. The rotating ear pads provide a more secure fit for agents. If there is a flaw with this headset, it is that it lacks inclination controls. A lifetime warranty is included with the Koss headset. The CS100 is backed by the Koss name and reputation. This is one of the most trustworthy headsets on the market.
This is a low-cost entry-level headset with soft ear cushions that rotate slightly to allow the user customize the fit to their liking. The Koss CS100, like the other goods on this list, has noise-canceling technology and great audio quality. Koss, on the other hand, stands out from the competition with its lifetime warranty.
Plantronics Savi 8200 Series Wireless Dect Headset System
- Multi-device connectivity switches seamlessly between 3 devices
- Enterprise-grade DECT audio offers wireless freedom
- Close conversation limiting ensures greater call privacy
One of the newest headsets on the market is the Plantronics Savi 8220 Wireless headset. It features a number of excellent possibilities. This headset can connect to three devices at the same time. It can be used with a desk phone, a computer through USB, or a smartphone via Bluetooth. With nearly 500 feet of line of sight, you’ll have some of the greatest wireless range on the market. The active noise cancellation in the earbuds is another fantastic feature of this headset. If you’re in a noisy environment, it will block out the sounds. It includes an excellent noise canceling microphone in addition to blocking out sounds for the user. A one-year manufacturer’s guarantee is included.
Call Center Headsets Buying Guide
Determine Your Requirements:
Before making a purchase, consider the specific needs of your call center or customer service environment. Think about factors such as the number of agents, call volume, and the types of calls (inbound, outbound, or both) your team handles.
Wired vs. Wireless:
Decide whether you need wired or wireless headsets. Wired headsets are cost-effective and often offer slightly better audio quality, while wireless headsets provide greater mobility and flexibility. Choose the one that suits your team’s workflow.
Compatibility:
Ensure that the headset is compatible with your existing hardware, including desk phones, computers, softphones, or VoIP systems. Check for compatibility with your specific brand and model of equipment.
Comfort and Ergonomics:
Comfort is crucial, especially if your agents wear headsets for extended periods. Look for headsets with padded ear cushions, adjustable headbands, and lightweight designs. Headsets with swiveling or rotatable earpieces can also enhance comfort.
Audio Quality:
Good audio quality is essential for effective communication. Choose headsets with clear and natural sound, as well as noise-canceling features to block out background noise and ensure a better call experience.
Microphone Quality:
A high-quality microphone is critical for clear voice transmission. Look for headsets with noise-canceling microphones that filter out ambient sounds, ensuring your customers hear you clearly.
Durability:
Invest in headsets built to withstand the demands of a busy call center. Look for durable materials and well-constructed components to minimize the need for frequent replacements.
Battery Life (Wireless Headsets):
If you opt for wireless headsets, check the battery life. Longer battery life reduces the need for frequent charging or battery replacements, especially during extended shifts.
DECT vs. Bluetooth (Wireless Headsets):
For wireless headsets, decide between DECT and Bluetooth connectivity. DECT offers a longer wireless range, while Bluetooth is more versatile for pairing with various devices. Choose the one that best fits your needs.
Frequently Asked Questions
What are call center headsets, and why are they important?
Call center headsets are specialized headphones with built-in microphones designed for use in customer service and call center environments. They are important because they enable clear, hands-free communication, improve productivity, and enhance the overall customer experience.
What are the main types of call center headsets available?
There are two primary types of call center headsets: wired and wireless. Wired headsets are connected to the phone or computer via a cable, while wireless headsets use Bluetooth or DECT technology for cordless connectivity.
Do noise-canceling headsets make a difference in call quality?
Yes, noise-canceling headsets are designed to reduce background noise, ensuring that your voice is clear and easily heard by the person on the other end of the call. They are particularly useful in noisy call center environments.
What’s the difference between monaural and binaural headsets?
A monaural headset has one earpiece and is suitable for users who need to be aware of their surroundings or have conversations with colleagues while on a call. A binaural headset has two earpieces and provides better sound isolation, ideal for focused, noise-free calls.
What features should I look for when choosing a call center headset?
When selecting a call center headset, consider factors like comfort, audio quality, microphone noise cancellation, durability, compatibility with your phone or computer, and any specific features like adjustable headbands or customizable buttons.